Accessing medical care when traveling away from home
If illness strikes when you’re away, consider calling MyNurse 24/7 at (866) 366-6877 any time of the day or night for advice before accessing care. Many in-network convenient care providers are national, so you can use them when traveling. Consider visiting an on-site clinic at a Walgreens, CVS or Target store for minor illnesses.
Or you can call Teladoc, a national network of U.S. board-certified doctors available on demand to diagnose, treat and prescribe medication for many medical issues. You can connect with a doctor for consultation over the phone or by video online.
Before you travel, do a quick provider search on Castlight so you have a list of providers at your destination. Take a few minutes to download the Castlight app, a personal healthcare dashboard that helps you find affordable and high quality care. Castlight Mobile is available in the Apple App Store, Google Play and the Windows Store.
Know what it costs
Costs care vary widely among a doctor’s office, urgent care and emergency room. If your doctor’s office is closed or if you’re away from home and your symptoms aren’t life threatening, use convenient care such as a walk-in clinic or urgent care. If your symptoms are life threatening, go to the emergency room. The chart below can help you understand how costs vary by provider. In addition, you can visit Castlight to compare in-network provider costs and what your out-of-pocket would be based on where you’re at with your deductible and coinsurance.
*Averages are based on claims data from CoreSource’s book of business and are not tied to a specific condition or treatment. Cost of visits will vary depending on plan benefits. **If your symptoms aren’t life threatening, you’ll end up with a longer wait and may incur a bigger bill.
By planning ahead, you’ll be better prepared if you face an unexpected illness.
Keep This Information Handy
My Nurse 24/7
(866) 366-6877
Teladoc
https://www.teladoc.com
(800) TELADOC
Castlight
https://mycastlight.com/trustmark/
